AI Revolution: Trading Communication Transformation
We stand on the threshold of what I believe is one of the most important transformations in the history of business communication. Artificial intelligence does not only increase our cooperation tools – it fundamentally reimaginates how we connect, communicate and create value together.
For our partners of Cisco, cooperation is both an extraordinary opportunity and a strategic imperative. AI not only transforms cooperation – it redefines. The real question is: How quickly can you build so you can lead this shift and provide your customers with a tangible value?
The rapid acceleration of the AI capacity we are witnessing today reminds me of the first days of cloud computing. Many have approached this carefully and saw it as a shift in inclusion technology rather than the basic transformation of the business model. Those who have recognized their real potential soon and modified their practices to market leaders. In cooperation we are at a similar infection point with AI.
“” “”AI transforms experience with customers and since the arrival of ACD has indicated the most influential change in the contact center. Our customers are increasingly aware of this shift. The AI increases the productivity of the agent by automating routine tasks, helps to manage seasonal or events based on events, and most importantly, allows deeper customer to analyze real TATA. This allows you to predict customers’ needs and managers more efficiently. The impact of AI is deep and its full potential must still be realized.»
– FRED ELLIOTT, Director of presets, Contact Center, Presidio
Advantage of Cisco AI: High Value Opportunity
While many of Cisco’s AI innovation are designed to add internal value to our cloud platform through abilities such as noise abolition, video framing, “Catch Me UpCast”, Vidcast and Live Translation – create our valuable customers’ solutions directly from the AI AI box.
When AI moves towards the general availability in our portfolio of the contact center, a brand new Landcape is formed and covers the entire AI implementation life cycle. Partners can develop high -level margin procedures in the field of strategic consulting services that help customers reimaginate customer games, design services that convert vision into architecture through the development of knowledge base and conversational flow, implementation services that the complex, optimization services that continuously clarify AI Cisco capacity with specialized language models and business applications. This comprehensive approach of the service not only creates opportunities for income from income immotting, but also creates deeper and more strategic relationships with customers based on the creation of Continum.
Quantifiable impact: A business case for AI in cooperation
The business case of these services is Comelling. The recent Forrester Research underlines the transformation potential when customer experience and AI converge:
- The customer’s acquisition accelerates with 10% to 40% improvement in the level of sales conversion.
- The value of the customer’s life will be expanded by 10% to a 30% improvement in annual retention.
- Operating efficiency increases with 50% improvement of chatbot resolution in contact centers.
- Costs improve structures with 10% to 50% decrease in calls requiring human agents.
It is an incremental improvement-they do step-chains in business performance that justifies the importance of investment. As partners, your ability to convert these options into adapted business cases for your customers by a key differentiator.
“” “”We started investing more than 10 years ago into OU and science data that is being built to smoothly integrate the AI gene as it appeared. This strategic predictivity in combination with our established expertise of the contact center allows us to lead customers in the implementation of the benefits and king AI in their customer experience. In discussions with customers, there are cases of AI use and productivity improvements in contact centers appear as the highest primates. By using our extensive technical knowledge together with our data advisory and security teams, we help organizations navigate the risks and rewards for implementing these innovative solutions. For partners who ask where AI represents a real service, the answer is reduced yes. The time to build these abilities is now.»
– Joe Berger, Vice President for Digital Experiences, WWT
Beyond Contact Center: Wider Canvas Cooperation AI
While the contact center is a high immunity for AI services, it is important to recognize a wider transformation that takes place throughout the landscape. Cisco’s approach to AI exceeds the addition of separate functions – we significantly increase the internal value of our cloud platform.
Capability, such as intelligent noise abolition, perfect video framing, meeting summary, live translation and asynchronous video through Vidcast create our valuable solutions for customers outside the box. This creates a double advantage for partners: a platform for supplementing selling (with all related profitability) along with new services.
The intelligence intelligence itself also creates a basis for partners for creating specialized solutions for industry -specific workflows, own integration with business applications, and adapted experiences dealing with the unique customer needs.
Building your practice AI: a strategic approach
For partners who are considering how to build their AI service practice, I recommend a strategic approach that compensates for an immediate capture of opportunities with a sustainable building:
- Start with your strengths. Determine where your existing expertise – whether in certain industries, use or technical areas – intersects with the appearance of AI.
- Invest in basic knowledge. Ensure that your team understands both the technical capabilities of the AI Cisco solution and the business results they allow.
- Create a portfolio of graded services. Create a structured service procedure that allows customers to start with fast wins and build towards understanding.
- Establish ethical instructions. Development of a clear framework for solving personal data, security, transparency and distortion in implementations.
- Build a demonstration around. Create demonstration skills that allow customers to experience the potential from the first cake with increased AI.
Path forward: from functions to results
When we proceed ahead, the most successful partners will be those who move their location from technology providers to business transformation activators. Conversation must evolve from features to results, from products to possibilities.
It’s not just about selling new technologies-it’s about helping Reimagine customers, how work is happening, how customer relations are raised, and how organizations create value in the world with increased AM.
The partners who are doing well in this new landscape will be those who combine technical expertise with a strategic vision that balance innovations with ethical responsibility and who recognize that AI is not just changing what technology of cooperation can do – transforms what it means to cooperate.
The future of cooperation is intelligent, intuitive and extremely strong. The time to create your AI service practice is not coming – now it is. These comprehensive sources of technical specialties, implement instructions and demonstration tools to help you create convincing services and demonstrate transformative potential for your customers.
Are you ready to lead? Tools, platform and opportunity await.
To endure your way to Ai-Powred, explore Cisco’s Ai Agent Capababilites to cisco.webex.ai/ai-agent.
We would like to hear what you think. Ask how below and stay in conjunction with #Ciscopartners on social!
Cisco Partners Facebook | @Ciscopartners x/Twitter | Cisco Partners LinkedIn
Share: